1. Access to the Jumeirah One Rewards Store
1.1 Jumeirah One Rewards Store
The Jumeirah One Rewards Store is operated on Jumeirah International L.L.C. behalf by Loylogic ("Shop Operator"). The use of the Jumeirah One Rewards Store is exclusively for Jumeirah One Members who can enter into legally binding agreements under applicable law. The rules relating to the use of the Jumeirah One Rewards Store are set out below.
1.2 Acceptance of Terms and Conditions
By accessing the Jumeirah One Rewards Store website or any website linked to the Jumeirah One Rewards Store website (“Site”) and making transactions through the Jumeirah One Rewards Store, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the Jumeirah One Rewards Store and the Privacy & Cookies Policy.
1.3 Acceptance of electronic communication
You consent to receive service communications, including purchase confirmations, from the Shop Operator and the independent merchants electronically and agree that such electronic communications satisfy any legal requirements that such communications be in writing. If you do not wish to receive service communications, you must stop using the Site and request deletion of your membership – please refer to the Privacy & Cookies Policy for more information. If you no longer wish to receive the Jumeirah One Rewards Store newsletter you can unsubscribe at any time, simply by clicking the "Unsubscribe"/"Opt-out" link in the footer of any of our newsletters.
1.4 Redemption types
You have the possibility to redeem Jumeirah One Points (“Points”) in accordance with the following redemption types: buying and donating. For each transaction, you need to use at least one point. See further below for each redemption type.
The rewards consist of any goods or services purchased by you which are sold and distributed by independent merchants that make available such rewards directly to you via the Jumeirah One Rewards Store.
1.6 Relation between you and merchant
Every time you purchase, a reward via the Jumeirah One Rewards Store, you directly enter into an agreement with the respective merchant. Jumeirah International L.L.C. and its Shop Operator only provide the access and the technical platform for you to redeem rewards directly from the merchant. You agree and acknowledge that separate terms and conditions of the relevant merchant will apply to any reward redemption via the Jumeirah One Rewards Store. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. Neither Jumeirah International L.L.C. nor the Shop Operator becomes party to the transaction between you and the merchant. Jumeirah International L.L.C. and the Shop Operator strongly recommend that you check the terms and conditions of the merchant available on the Merchant Details tab prior to redeeming any reward.
1.7 Use of Jumeirah One Rewards Store
You may only use the Jumeirah One Rewards Store to make non-commercial, legitimate reservations or reward purchases or benefit from other redemption types and shall not use the Site or the Jumeirah One Rewards Store for any other purposes, including making any speculative, false or fraudulent reservations or reward purchases or other reward redemptions. Rewards on the Jumeirah One Rewards Store are subject to availability at the time you place the purchase order. By accessing and/or using the Jumeirah One Rewards Store, you authorize Jumeirah International L.L.C. and the Shop Operator to consider any person using your information a legitimate user. Rewards can be redeemed only by the Jumeirah One Rewards Store member personally. Members/legal guardians must ensure that the login details are not used illegally. Jumeirah International L.L.C. and the Shop Operator bear no responsibility for any consequences of illegal use of the personal details. Jumeirah International L.L.C. and the Shop Operator reserve the right to terminate memberships in cases they constitute misuse.
1.8 Restriction on use
Due to local laws and regulations, Jumeirah International L.L.C. and the Shop Operator reserve the right to exclude Members from certain jurisdictions from making transactions over the Jumeirah One Rewards Store. By making transactions via the Jumeirah One Rewards Store, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. Jumeirah International L.L.C. and the Shop Operator will not be held responsible (i) for the exclusion of Jumeirah One Rewards Store members from certain jurisdictions and (ii) if you use the Jumeirah One Rewards Store unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.
2. Customer Service
For questions related to the products purchased in the Jumeirah One Rewards Store or to your order, please contact the relevant merchant. For general questions related to the Jumeirah One Rewards Store and the redemption types, please contact us.
3. Redemption Types
Through this redemption type, you have the possibility to purchase rewards from merchants in exchange for Points or a combination of Points and cash. For each transaction, the use of at least one Point is mandatory. Please see section 4 below for further details.
4. Reward Payment
When purchasing rewards via the Jumeirah One Rewards Store, you can pay for such rewards either with Points, or with any combination of Points and cash.
4.2 Payment with Points
You may purchase a reward for such amount of Points as indicated for each reward in the Jumeirah One Rewards Store, provided that you have sufficient Points available in your account at the time of purchase. Points that are not yet accrued and credited to your account at the time you place the purchase order are not available for reward purchase. Should you not have sufficient Points available in your account at the time of the purchase, or should you prefer to pay only part of the reward in Points, you may pay the difference in cash (by payment card or credit card) in accordance with these terms and conditions. Points are deducted from your account as soon as a reward is purchased.
4.3 Conversion Ratio
The amount of Points necessary for the purchase of a reward is determined by the Shop Operator. Shop Operator and Jumeirah International L.L.C. have the right, at any time and at their sole discretion, to change the amount of Points necessary to purchase a reward. The conversion ratio of Points can differ from reward to reward.
4.4 Conversion into cash
The conversion of Points into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in the case of return of the reward or services or the cancellation of your Jumeirah One Rewards Store membership.
4.5 Reclaim of Points
Any rewards purchased by you with Points that have not been properly debited to your account can be reclaimed by the Shop Operator at any time without compensation.
5. Shipping, Handling and Return of Rewards
Regarding shipping, handling, returns or other delivery related matters such terms and conditions as set out in the relevant Merchant Details tab on the Jumeirah One Rewards Store are exclusively applicable.
Rewards are sent only to the Member’s registered address or to such other address as explicitly provided with a specific reward order. Delivery dates cannot be guaranteed and neither Jumeirah International L.L.C. nor the Shop Operator assume any liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues, force majeure or other reasons not under reasonable control of Jumeirah International L.L.C. or the Shop Operator. Please contact the merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.
5.3 Fees & Taxes
The prices on the Jumeirah One Rewards Store include all taxes and shipping and handling fees of the merchant unless otherwise specified. Nevertheless, for some rewards, you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury or customs taxes depending on your local jurisdiction. Please check with your local customs authorities prior to ordering a reward.
5.4 Withdrawal period
Where required by applicable law, our merchants give a 14-day withdrawal period dating from the day on which you received the reward. In such cases, the withdrawal period shall however always be at least 7 working days from the day on which you received the reward. During this period, you have the right to withdraw from the purchase within 14 days of notifying the merchant and returning the unused and undamaged products in original packaging to the merchant's address. Rewards returned thereafter can no longer be considered for refund or exchange nor can the Points be refunded unless specified otherwise. If the reward is damaged or lost during its return by you to merchant, you are liable to pay for it. There may be no withdrawal period for perishable or customized items or for digital downloads – please refer to the Merchant Details tab on the Jumeirah One Rewards Store for more details.
5.5 Return Handling
In case a merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant Merchant Details tab in the Jumeirah One Rewards Store are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant merchant, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of reward at delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith. You may be required to pay these charges in Points equivalent or cash, depending on the nature of the original redemption transaction.
5.6 Guarantee Period
In case of an existing fault in a reward, such guarantee periods, if any, as set out in the relevant Merchant Details tab are exclusively applicable.
6. Personal Information
6.1 Share of Information
The data collected through the Jumeirah One Rewards Store is governed by the reward store Privacy & Cookies Policy which shall be deemed to be incorporated into these Terms and Conditions. In order for the Shop Operator to process any reward purchase transactions or other reward redemptions via the Jumeirah One Rewards Store, you will have to transmit certain personal information, including your name, home and email address, phone number, and, if paid in cash, payment card information. By providing such information you consent to Jumeirah International L.L.C. and the Shop Operator sharing certain of that information with third party providers as necessary to process and complete the required transaction, including but not limited to card fraud screening service providers. Jumeirah International L.L.C. and the Shop Operator shall not be liable for any wrong personal information received or obtained from you.
6.2 Consent to transfer
You further acknowledge and agree that by providing the Shop Operator with any personal or proprietary information, directly or indirectly through the Jumeirah One Rewards Store, you consent to the transmission of such information over international borders as necessary for processing the relevant transactions in accordance with the reward store Privacy and Cookies Policy.
7. Limitation of Liability
7.1 Contracting Party
When purchasing rewards through the Jumeirah One Rewards Store, you enter into an agreement with the relevant merchant of the product, and not with Jumeirah International L.L.C. or its Shop Operator. You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of Jumeirah International L.L.C. or the Shop Operator. Neither Jumeirah International L.L.C. nor its Shop Operator are liable for the acts, errors, omissions, representations, warranties or negligence of the merchants. Neither Jumeirah International L.L.C. nor its Shop Operator shall be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the merchant on any reward items. As far as permissible by applicable law, Jumeirah International L.L.C. and the Shop Operator hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any merchant through the Jumeirah One Rewards Store, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerates Jumeirah International L.L.C. and the Shop Operator from any liability with respect to the same. To the extent permitted by law, Jumeirah International L.L.C. and the Shop Operator exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a merchant.
In the unlikely event that a merchant is unable to provide you with the product you have ordered, for example, in the event of a merchant becoming insolvent, Jumeirah International L.L.C. and/or its Shop Operator may, but are not obliged to, source an alternative merchant to provide the same or similar product to you. In such case, you agree to Jumeirah International L.L.C. and/or its Shop Operator providing your data to the alternative merchant and for such merchant to provide such product to you directly.
7.2 No Warranty
Jumeirah International L.L.C. and the Shop Operator do not warrant or represent that the content on the Jumeirah One Rewards Store site or any website linked to the Jumeirah One Rewards Store Site is complete or up-to-date. Jumeirah International L.L.C. and the Shop Operator are under no obligation to update any content on the Site. Jumeirah International L.L.C. and the Shop Operator may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked Site may include inaccuracies or typographical errors, and to the extent permitted by law, Jumeirah International L.L.C. and its Shop Operator specifically disclaim any liability for such inaccuracies and errors.
7.3 Limitation of Liability
You agree that Jumeirah International L.L.C. , the Shop Operator and their affiliates and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site or the Jumeirah One Rewards Store, or with the delay or inability to use the Site or a linked site, even if they have been made aware of the possibility of such damages. This limitation of liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. Jumeirah International L.L.C. and the Shop Operator cannot and do not guarantee continuous, uninterrupted or secure access to the Site or the Jumeirah One Rewards Store.
7.4 Legal Remedies
Jumeirah International L.L.C. and the Shop Operator reserve the right to seek all remedies available at law and in equity for any misuse of the Site or the Jumeirah One Rewards Store and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Jumeirah One Rewards Store.
8. Copy Rights and Trade Marks
The trade marks, logos and service marks (collectively "Marks") displayed on the Jumeirah One Rewards Store are the property of Jumeirah International L.L.C., the Shop Operator or of the merchant as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the world wide web without the written permission of the Shop Operator or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Jumeirah One Rewards Store, including without limitation: Loylogic's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.
9. Confidentiality of Personal Information
Access to and use of password protected and/or secure areas of the Jumeirah One Rewards Store is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the Jumeirah One Rewards Store may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorized access to the Jumeirah One Rewards Store. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform the Shop Operator immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
10. Exchange Rates
All exchanges rates displayed on the Jumeirah One Rewards Store in connection with any reward transactions are under license from XE.com.
11. Terms and Conditions Updates
These terms and conditions may be updated from time to time. Any changes will become effective upon our posting of the Terms and Conditions on the Site. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Site.
12. Governing Law
These terms and conditions are governed by the laws Switzerland. You hereby consent to the exclusive jurisdiction and venue of the courts in Zurich, Switzerland in all disputes arising out of or relating to the use of this Site. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including reference to this governing clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
13. Payment card transactions
Payment card transactions are processed by Loylogic Inc, Seestrasse 78, 8703 Erlenbach, Switzerland.
Last updated: 13th November 2018